Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

Calling the surgery on 020 8854 0157 (Escreet Grove) or 020 8854 0229 (Plumstead Common)

Routine appointments

To request a routine appointment in the next 7 days:

  • Calling the surgery on 020 8854 0157 (Escreet Grove) or 020 8854 0229 (Plumstead Common)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Patients are requested to telephone before 11:00 if a home visit is required that day.

Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible. The doctor will telephone you prior to the visit. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.

Saturday Appointments

As part of our Enhanced Access, there is now a service, held by the Primary Care Network, where you can book an appointment (booking from Thursdays) to see a Doctor or Nurse on a Saturday. These clinics are held at the Escreet Grove Surgery from 09:00 to 17:00. This is not a walk-in clinic.

Online Access